Web Application Development for Key Performance Indicator

Thanin Muangpool; Pitiphol  Pholpabu; Ouychai  Intharasombat; Sanya  Kuankid; Jenjira  Puiwong

doi:10.53848/ssstj.v12i2.1010

Authors

Thanin Muangpool Nakhon Pathom Rajabhat University
Pitiphol Pholpabu Nakhon Pathom Rajabhat University
Ouychai Intharasombat Nakhon Pathom Rajabhat University
Sanya Kuankid Nakhon Pathom Rajabhat University
Jenjira Puiwong Rajabhat Maha Sarakham University

DOI:

https://doi.org/10.53848/ssstj.v12i2.1010

Keywords:

Web application, Key performance indicator, Work performance

Abstract

This research aimed to design and develop a web application for managing Key Performance Indicators (KPIs), focusing on three key areas: project assignment, project progress reporting, and performance evaluation within organizational settings. The study addresses the problem of inefficient, paper-based performance management systems that lack real-time accessibility, role-based task delegation, and strategic alignment. The proposed system incorporates actual KPIs such as task completion rates, timeliness, and goal alignment indicators based on the Balanced Scorecard (BSC) methodology. The development follows the Design Science Research (DSR) framework, ensuring a systematic approach from problem identification to evaluation. Quantitative methods were employed to assess both technical performance and user satisfaction, using structured questionnaires. Evaluation results from five domain experts showed that system performance was rated at the highest level (mean = 4.53, S.D. = 0.47), while feedback from 18 end-users indicated a high level of satisfaction (mean = 4.17, S.D. = 0.72). The novelty of this system lies in its structured role-based interaction (admin, superior, subordinate), integration of performance monitoring with BSC objectives, and a user-friendly, web-based interface that supports real-time monitoring and evaluation.

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